frequently asked questions
What types of digital products do you offer?
We offer a wide range of digital products including templates, design assets, tools, and other resources that help you work smarter and more efficiently. All products are downloadable immediately after purchase.
How do I download my purchased products?
After completing your purchase, you’ll receive an email with a download link. You can also access your downloads directly from your Shopify account under “Orders”.
Can I get a refund on digital products?
All digital product sales are final. Refunds are only provided in cases of duplicate purchases, file delivery issues, or corrupted/non-working files. Please check our Refund Policy for full details.
Are your products compatible with all devices and software?
We provide clear information about compatibility for each product. Please review the product description before purchasing. We are happy to answer any questions if you’re unsure.
Can I use the products for commercial purposes?
Yes! Our products are licensed for personal and commercial use unless otherwise specified. However, you cannot resell or redistribute our products as your own.
How do I contact support if I have an issue?
You can contact us via our Contact Us page, email at info@mapleplan.com, or through our social media channels. Our team typically responds within 24 hours.
Do you offer updates for purchased products?
Yes! When we release updates or improvements for digital products, you will be notified and can download the latest version at no additional cost.
