Refund Policy

Refund Policy — Maple Plan

Thank you for shopping at Maple Plan.
We aim to provide high-quality digital products and a smooth shopping experience.
Because all items in our store are delivered instantly as digital downloads, our refund policy is slightly different from physical product stores.

Digital Products – All Sales Are Final

Once a digital product has been purchased and the download link has been sent, we cannot offer refunds, returns, or exchanges.

This is because digital items cannot be “returned” once accessed or downloaded.

Exceptions (If Applicable)

We may offer a refund only in the following cases:

✔ Duplicate purchases

If you accidentally purchased the same product twice, we can refund the duplicate order.

✔ File not received

If you did not receive your digital file, please contact us and we will resend it immediately.

✔ Corrupted or non-working file

If the file is damaged or not working, we will provide a replacement version.
If the issue cannot be resolved, a refund may be provided.

Non-Refundable Situations

Refunds will not be provided for:

  • Changing your mind after purchase

  • Purchasing the wrong item

  • Downloading the product successfully

  • Not reading the product description before buying

  • Incompatibility with your device or software (unless the file is faulty)

Need Help? Contact Us

If you have any questions about your digital order, we’re here to help.

📩 Email: your support email here
⏳ We respond within 24 hours.

Thank you for choosing Maple Plan!